Payments & Refunds

Sadaat is free to use, and posting an event is free. You can optionally pay for an event package that gives an event more visibility, or subscribe as a Verified Member for an imambargah or Shia alim page. This policy explains how those payments work. It is part of our Terms of Use.

1. What you can buy

Event packages (one-time purchases)

A package is bought for one event:

• Featured — the event is featured on the Events tab for 7 days from the moment the post goes live, ending when the event ends. Featured places are shown to app users in the event's country, those in its city first.
• Featured Plus — everything in Featured, plus app users in the event's city receive a notification and a reminder about it.
• Featured Elite — everything in Featured Plus, plus the top banner on the app's home screen for the same 7-day window, shown to app users in the event's country, those in its city first. The banner uses the wide banner image you upload (checked before it shows) or, without one, a banner the app makes from your post.

What each package includes is shown in the app before you buy.

Verified Member (subscription)

Verified Member is a subscription for one imambargah or Shia alim page, billed monthly (or yearly, where offered). It gives the page the verified badge and the member features described in the app, and it remains subject to our Community Guidelines — member posts are still reviewed before they are published.

Approval comes before payment. You apply for membership in the app, our team reviews the application (usually with a phone call), and only after it is approved does the Subscribe button appear. You are never charged for an application that is not approved.

2. Prices and payment

• Purchases are made in the app through Google Play Billing (Android) or Apple's In-App Purchase (iOS), and you pay the store, not Sadaat.
• The price is the one shown by Google Play or the App Store in the app at the time of purchase, in your local currency, including any taxes the store applies. The app shows store prices only.
• The store handles the payment method, billing and receipts; we never receive your card, bank or billing details. Google Play and the App Store are the payment processors; our server verifies each purchase directly with the store.
• You need to be signed in to Sadaat to buy.

Current prices in United States

These are the prices Google Play charges in United States, including the taxes it applies. The price the store shows in the app when you buy is the one you pay.

3. Confirmation and restoring purchases

After you pay, our server confirms the purchase with the store (Google Play) before applying it to your event or page. Nothing is applied without that confirmation. If the confirmation cannot be completed — for example because of a network problem — the app tries again later.

If a purchase does not appear, use Restore purchases on the Purchases screen, signed in with the same Sadaat account you used to buy.

4. How event packages run

• Every post — paid or free — is reviewed by our team before it is published. A package's features run only while the event is published.
• The featured (and, for Featured Elite, home banner) window is 7 days counted from the moment the post goes live, and it ends when the event ends if that comes first. Time spent in review is never counted.
• Packages do not include design work: your post is shown with the poster or photo you provide.
• City notifications and reminders are sent to app users in the event's city who allow notifications.
• A package ends when the event ends, is cancelled or is deleted, whichever comes first.

5. Verified Member subscription

• The subscription is charged to your Google Play or App Store account when you confirm the purchase and renews automatically at the end of each period, at the then-current price, until you cancel it.
• Cancel at any time in your store's subscription settings — in the app store, not in Sadaat:
  • Google Play: play.google.com/store/account/subscriptions
  • App Store: How to cancel a subscription from Apple
• After you cancel, the page stays verified until the end of the period you have paid for; it is not shortened.
• If the store reports a billing problem, the page keeps its membership during the store's grace period while the payment is retried.
• Deleting your Sadaat account or uninstalling the app does not cancel the subscription.
• Membership also ends if the page is removed for breaking our guidelines.

6. Refunds

There are no refunds once a post has been published. The package has then been delivered.

Because payments are processed by the stores, any refund request for a store purchase is decided by Google or Apple under their own policies. Sadaat cannot issue refunds for store purchases itself.

• Google Play: Get refunds on Google Play purchases
• App Store: reportaproblem.apple.com

When Google or Apple tells us that a purchase was refunded, we record it on the order. A refunded membership ends immediately. A post that has already been published is not automatically removed. If you have a problem with a purchase, please email us first — we are glad to help, for example by applying a purchase that did not arrive.

7. Rejected, removed or cancelled posts

• If a post with a paid package is rejected before it is published, the app tells you why and the payment becomes a credit for a future post at once. The credit is applied automatically to your next order for the same package. Posts cannot be edited: post again with the fix.
• If a published post or a page is removed because it breaks our Community Guidelines or Terms of Use, its package or membership ends and is not refunded or transferred by Sadaat.
• If you cancel or delete your own post before it is published, a package you paid for becomes a credit for a future post at once, the same way. A payment that completes after you cancelled is credited too. Once the post has been published, its package ends with it and is not refunded.
• A package you have not paid for yet can be removed or changed for another in My events. Choosing another package for the same post replaces the unpaid one. A payment that is already being processed, or a payment proof our team is checking, cannot be removed this way — contact our team.

8. Manual payments

If a store purchase fails or is not available to you, the app's Having trouble? option lets you message our team on WhatsApp or open a Help & Support ticket. In the countries where our team takes manual payments (today Pakistan, by the country your device is in) you can also request a call back. You leave a name and phone number, and our team calls you and shares bank transfer or mobile wallet details. You then:

1. pay with the reference code of your order written in the payment note;
2. upload the payment proof (for example a screenshot) in the app, or send it to our team;
3. our team confirms the payment and the package or membership is applied to your order.

The same no-refund rule applies to manual payments. For questions about a manual payment, contact our team.

9. No guarantee of results

Packages and membership increase the visibility of your event or page in the app. We do not guarantee any number of views, joins, notifications delivered or attendees, and a package does not mean that Sadaat endorses or organises the event.

10. Contact

Questions about a payment: support@sadaat.pk. Please include the store order number (from your Google Play or Apple receipt) or your order's reference code, and the event or page it was for.